FREQUENTLY ASKED QUESTIONS

Let’s get you answers.

Here's a list of frequently asked questions to help you find everything you need to know about our gift shop, from store details to available products.

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Where is the Top of the Rock Gift Shop located?

The Top of the Rock Gift Shop is located at 30 Rockefeller Plaza, Rink Level, New York, NY 10112. You can access the Rink Level from the Rockefeller Center subway station or via elevators on the north and south sides of the main plaza.

What are your store hours

Here are the operating hours for select shops at Rockefeller Center:

**The Rink Shop**: Open daily from 11:00 AM to 8:00 PM. 

**Top of the Rock Shop**: Open daily from 8:00 AM to 12:00 AM. 


Please note that hours may vary, especially during holidays or special events.

When can I expect to receive my order?

With standard shipping, you can typically expect to receive your order within 5–7 business days from the time it is processed and shipped.

What is your return and exchange policy?

The Top of the Rock Gift Shop offers a return and exchange policy to ensure customer satisfaction. We encourage you to contact the shop directly for information on returns and exchanges. The Top of the Rock Shop is located at 30 Rockefeller Plaza, Rink Level, New York, NY 10112, and can be reached at 212-332-6581, or https://www.rockefellercenter.com/contact/